Home Deliveries During the COVID-19 Pandemic: What You Can Do to Stay Safe

When we come to your door, follow these steps to help reduce the spread of germs.

Before a delivery

Review how to properly wash your hands with soap and water or sanitizer for at least 20 seconds. This is the best way to reduce the spread of germs.

Have cleaning supplies ready, like sanitizing wipes or household disinfectants. You can also use a diluted bleach solution (2 teaspoons of bleach to 4 cups of water).

Set up a clean surface (such as a small table) for your deliveries. The surface should be easy to reach, easy to clean and large enough for your deliveries. This is the “delivery table.”

Set up a second clean surface (such as a small table) for your deliveries once they have been sanitized. This is the “clean table.”

When possible, pre-pay for the delivery by EFT or online so that you do not have to use a debit machine when it arrives. We advise against paying with cash, however our staff will still accept it.

During the delivery

Keep in mind: The greatest risk with home delivery is having contact with the delivery person).

Ask the delivery person to leave the item at the door.
Ask the delivery person to call you or knock on your door to let you know your item has been left. Our system automatically sends you a text message once they have arrived. Make sure your driver steps back from the door 6 feet or 2 metres so you can get your item.
If you must pay at the door, pay by debit or credit card (tap if possible). Clean your card and sanitize your hands before and after, right away.

After the delivery

Open the package outside, unless it is of course hot food. If not, pick up the package and place on your “delivery table.”
Open the package.
Clean the outside of delivered items using sanitizing wipes or household disinfectant.
Clean fruits and vegetables with running water only.
Once clean, put your sanitized items on your “clean table.”
Throw out of any bags/boxes in a garbage bag or recycling.
Sanitize your “delivery table” and other things you may have touched. This could include taps, light switches door handles, garbage and recycling bins, etc.
Wash or sanitize your hands.
Put your delivered items away.
Wash or sanitize your hands again.

Other ways to reduce the spread of germs

Avoid touching your eyes, nose, and mouth unless you have just cleaned your hands.
Cover your cough and sneeze with a tissue or into your arm, not your hand.
Stay home if you are sick.
Practise physical (social) distancing (ideally 2 metres).
Greater risk for older adults
Adults older than 70 are at greater risk of getting sick. They are also at greater risk of having significant health complications if they get COVID-19. We advise as much caution as possible when greeting our drivers for your order. Our drivers have also been instructed to treat you with greater care.
Avoid going shopping. Ask us to deliver your groceries and medications to you.
Clean surfaces properly
COVID-19 can live on surfaces such as metal, glass or plastic for up to 9 days. Sanitize surfaces in your home, including cellphones and tablets, on a regular basis.

More information about COVID-19

For more information and updates on the situation in Alberta, check with the government website..

It’s OK NOT to be OK

Fear and anxiety about the COVID-19 pandemic can be overwhelming and cause strong emotions.

It's OK to NOT be OK. Please know that help is available, and we encourage you to reach out to your support system. Our dispatchers are nice people, so if you need an ear, we can usually chat. (Unless we're busy!).